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Setting up and disabling Custom Domain (CNAME)

Whitelabel the Nifty workspace URL with your own custom domain for personalized access by your team and Guests.

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Written by Team
Updated over 8 months ago

Enabling Custom Domain (CNAME)

Step 1: Enable Custom Domain Setting: Go to General Settings and enable the Custom Domain option.

2. Subscription Requirement: This will prompt you to add the CNAME add-on to your Workspace subscription.

Step 2: Configuring the Custom Domain

Edit Custom Domain:

  • Go to Workspace Settings.

  • Select the edit button in the Custom Domain field.

Enter the desired domain to replace your Nifty Workspace domain and click Next.

Copy Host / Name Value:

  • Use the Copy button to copy the Host / Name value.

Create CNAME Record:

  • In your DNS manager, create a new CNAME record.

  • The Host / Name value from Nifty should match the Host and Value shown in the setup modal.

  • Add this record in your DNS manager.

Step 3: Completing DNS Setup

  1. Wait for Propagation:

    • It might take a moment for changes to propagate. Nifty will notify you when Step 2 is available.

  2. Add New DNS Record:

    • You will receive a new Host and Value for Step 2 based on the subdomain/domain you specified.

  • Create a second DNS record and paste the new Host and Value into the corresponding fields.

  • Add this record.

Step 4: Creating a CAA DNS Record

SSL certificate is required to enable CNAME and Nifty generates the certificate for your SSL Certificate Requirement: Nifty generates an SSL certificate for your account through AWS.

  1. CAA Records: Specify the Amazon certificate authority (CA) for your domain or subdomain using CAA DNS records.

    If you receive a CAA error during certificate issuance:

    • Check your CAA DNS records.

    • Update your CAA records and request a certificate again.

    • The value field in your CAA record must include one of the following:

      • amazon.com

      • amazontrust.com

      • awstrust.com

      • amazonaws.com

    Refer to this article for configuring a CAA record in your DNS settings.

Step 5: Confirming Setup and Enabling CNAME

  1. Complete CNAME Setup:

    • Nifty will notify you when the CNAME setup is complete and you can start using your new URL (e.g., portal.yourdomain.com).

  2. DNS Propagation:

    • Do not enable CNAME for everyone until DNS propagation is complete, which can take up to 48 hours.

Disabling CNAME (Fallback Access)

  • If you need a fallback way to log in without redirecting to your custom domain, use this link:

    • https://[yourteamname].nifty.pm?cnamedisabled

    Replace [yourteamname] with your team’s portion of the URL. For example:

    • https://nifty-purple.nifty.pm?cnamedisabled

So, for this team, their CNAME Fallback URL would be:
​https://nifty-purple.nifty.pm?cnamedisabled.

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