Step 1: Enabling Custom Domain (CNAME)
Subscription Requirement: Start by activating the CNAME subscription add-on in the Workspace Add-ons section of your Workspace Settings.
Step 2: Configuring the Custom Domain
Edit Custom Domain:
Go to White Label & Custom Domain section of Workspace Settings.
Select the Custom Domain tab.
Select the edit button in the Custom Domain field.
Enter the desired domain to replace your Nifty Workspace domain and click Next.
Copy Host / Name Value:
Use the Copy button to copy the Host / Name value.
Create CNAME Record:
In your DNS manager, create a new CNAME record.
The Host / Name value from Nifty should match the Host and Value shown in the setup modal.
Add this record in your DNS manager.
Step 3: Completing DNS Setup
Wait for Propagation:
It might take a moment for changes to propagate. Nifty will notify you when Step 2 is available.
Add New DNS Record:
You will receive a new Host and Value for Step 2 based on the subdomain/domain you specified.
Create a second DNS record and paste the new Host and Value into the corresponding fields.
Add this record.
Step 4: Creating a CAA DNS Record
SSL certificate is required to enable CNAME and Nifty generates the certificate for your SSL Certificate Requirement: Nifty generates an SSL certificate for your account through AWS.
CAA Records: Specify the Amazon certificate authority (CA) for your domain or subdomain using CAA DNS records.
If you receive a CAA error during certificate issuance:
Check your CAA DNS records.
Update your CAA records and request a certificate again.
The value field in your CAA record must include one of the following:
amazon.com
amazontrust.com
awstrust.com
amazonaws.com
Refer to this article for configuring a CAA record in your DNS settings.
Step 5: Confirming Setup and Enabling CNAME
Complete CNAME Setup:
Nifty will notify you when the CNAME setup is complete and you can start using your new URL (e.g.,
portal.yourdomain.com).
DNS Propagation:
Do not enable CNAME for everyone until DNS propagation is complete, which can take up to 48 hours.
Disabling CNAME (Fallback Access)
If you need a fallback way to log in without redirecting to your custom domain, use this link:
https://[yourteamname].nifty.pm?cnamedisabled
Replace [yourteamname] with your team’s portion of the URL. For example:
https://nifty-purple.nifty.pm?cnamedisabled
So, for this team, their CNAME Fallback URL would be:
https://nifty-purple.nifty.pm?cnamedisabled.
